Frequently Asked Questions

📦 Orders & Shipping

Q: How long does shipping take?
A: Orders are typically delivered within 7-10 business days. You'll receive tracking information once your order ships.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders over ₹1,500.

Q: Do you ship internationally?
A: Yes, we ship to 29+ countries worldwide. Shipping costs and delivery times vary by location.

Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships.

💳 Payment & Pricing

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, wallets.

Q: Is Cash on Delivery available?
A: No! COD is not available for orders right now but in future we can introduce. Additional COD charges may apply.

Q: Are prices inclusive of taxes?
A: Yes, all prices include GST and applicable taxes.

👕 Products & Sizing

Q: What is your sizing like?
A: All our pieces feature an oversized, unisex fit. Check our Size Guide for detailed measurements.

Q: What if I'm between sizes?
A: We recommend sizing up for the true oversized streetwear look and maximum comfort.

Q: What fabrics do you use?
A: We use premium fabrics including 100% cotton (240-400 GSM), cotton-polyester blends, and Terry-knit textures.

Q: How do I care for my CODE 96 APPAREL items?
A: Wash inside-out in cold water, tumble dry on low heat, and iron inside-out to preserve graphics.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused, unwashed items with original tags.

Q: How do I initiate a return?
A: Contact us at Support@code96.in with your order number and reason for return.

Q: Do you offer exchanges?
A: Yes! We're happy to exchange items for a different size or color, subject to availability.

Q: Who pays for return shipping?
A: Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

📞 Customer Support

Q: How can I contact you?
A: Email us at Support@code96.in and we'll respond within 24 hours.

Q: Do you have a physical store?
A: We're currently online-only, allowing us to offer premium quality at better prices.

Q: Can I cancel my order?
A: Yes, if your order hasn't shipped yet. Contact us immediately at Support@code96.in.

🎨 About Our Products

Q: Are your designs limited edition?
A: Many of our designs are limited edition. Once they're gone, they're gone!

Q: Do you restock sold-out items?
A: Some items may be restocked, but many are limited edition. Follow us on social media for restock announcements.

Q: Are your products unisex?
A: Yes! All CODE 96 pieces are designed to be unisex with oversized fits that work for everyone.

❓ Still Have Questions?

We're here to help! Email us at Support@code96.in and we'll get back to you within 24 hours.